Shipping policy

Shipping Policy

Last updated: 12 May 2026

This Shipping Policy describes how orders placed through Haus Maleficarum are processed, packed and delivered.

The store is operated by Maleficarum Julian Rudnik, trading as Haus Maleficarum.

1. Order Processing Time

All orders are processed within 1–3 business days after receiving your order confirmation email.

Business days are Monday to Friday, excluding weekends and public holidays in Poland.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Because we work with unique, fragile and one-of-a-kind specimens, we take extra care when preparing each parcel. In some cases, packing delicate items securely may require additional time.

2. Domestic Shipping — Poland

We currently offer domestic shipping within Poland through InPost.

Depending on the options available at checkout, this may include delivery to an InPost parcel locker or another InPost delivery method made available in our store.

Shipping charges for your order will be calculated and displayed at checkout before you complete your purchase.

Please make sure that your shipping details, phone number and email address are correct, especially when choosing delivery to an InPost parcel locker.

3. International Shipping

We offer international shipping to selected countries.

Available destinations, shipping charges and estimated delivery times are displayed at checkout.

International shipping is offered only to countries that are available at checkout. If your country is not available at checkout, we may not currently offer shipping to your location.

You can contact us at hausmaleficarum@gmail.com to ask whether an individual shipping arrangement is possible.

4. International Taxes, Duties and Customs

International orders may be subject to import duties, taxes, customs fees, handling fees or other charges once the shipment reaches the destination country.

These charges are not included in the product price or shipping cost unless clearly stated otherwise at checkout.

Any import duties, taxes, customs fees or related charges are the responsibility of the customer.

Haus Maleficarum is not responsible for delays caused by customs procedures, local authorities or unpaid import charges.

5. Estimated Delivery Times

Delivery times shown on the website or at checkout are estimates only.

Actual delivery time may vary depending on the destination, carrier, customs procedures, weather conditions, holidays, parcel locker availability or other circumstances outside our control.

We are not responsible for delays caused by the carrier, customs authorities or incorrect shipping information provided by the customer.

6. Shipping to P.O. Boxes

We do not recommend using P.O. Box addresses.

Please use a valid delivery address or, where available, an InPost parcel locker supported at checkout.

If you provide an address that cannot be served by the available shipping method, we may contact you for an alternative delivery address.

7. Packing and Fragile Items

Many of our products are fragile, delicate or one-of-a-kind natural objects, including mineral specimens, shells and other collectible pieces.

We pack each order carefully using protective materials appropriate to the nature of the item.

Please open your parcel carefully and keep the original shipping box and protective materials until you have inspected your order.

8. Damages During Shipping

We pack all fragile items with care, but damage during transit can occasionally happen.

Please inspect your order immediately upon receipt.

If your item arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible, preferably within 48 hours, at:

hausmaleficarum@gmail.com

Please include:

- your order number;
- clear photos of the damaged item;
- clear photos of the outside of the shipping box;
- clear photos of the internal packaging and protective materials.

Please do not throw away the shipping box or any internal protective materials, as they may be needed to assess the issue or file a claim with the carrier.

We will review the case and resolve the issue where appropriate, for example by issuing a refund for the damaged goods in accordance with our Refund Policy and applicable consumer law.

9. Risk of Loss or Damage

For consumer purchases, the risk of loss or damage to the goods passes to you only when you, or a third party indicated by you other than the carrier, physically receive the goods.

This does not affect your mandatory consumer rights.

10. Incorrect or Incomplete Shipping Information

Please make sure that all shipping information provided at checkout is accurate and complete.

If a parcel cannot be delivered because of incorrect or incomplete shipping information, refusal to accept the parcel, failure to collect it from an InPost parcel locker or other InPost delivery point, or failure to pay applicable customs charges, the parcel may be returned to us.

In such cases, we will contact you to determine the next steps. Additional shipping costs may apply if the order needs to be resent.

11. Order Tracking

When your order has shipped, you will receive an email notification with a tracking number or tracking link, where available.

Please allow up to 24 hours for tracking information to become active after receiving the shipping notification.

12. Returns

For information about returns, withdrawal from purchase, damaged items and refunds, please refer to our Refund Policy.

13. Contact Information

If you have any questions about shipping, please contact us at:

Maleficarum Julian Rudnik
Trading name: Haus Maleficarum
Grażyny 10/2
02-548 Warszawa
Poland

Email: hausmaleficarum@gmail.com
Phone: +48 533 606 701