Refund policy
Refund Policy
Right of Withdrawal and Returns
You have the right to withdraw from your purchase within 14 days after receiving your order, without giving any reason.
To request a return, please contact us at hausmaleficarum@gmail.com before sending the item back. Items sent back to us without first requesting a return may not be accepted.
Because our store features unique, one-of-a-kind items such as mineral specimens, natural objects, shells, and other delicate collectible pieces, returned items must be handled and packed with care.
To be eligible for a full refund, the item must be returned in the same condition in which it was received, without signs of use beyond what is necessary to inspect it, and securely packed to prevent damage in transit. You will also need the receipt or proof of purchase.
Return Shipping Costs
The buyer is responsible for covering the direct cost of returning the item.
Because many of our items are fragile, delicate, or one-of-a-kind, we strongly recommend using a trackable shipping service and appropriate protective packaging. We also recommend purchasing shipping insurance where available.
We cannot be held responsible for return packages that are lost or damaged in transit back to us due to insufficient packaging or the chosen shipping method.
How to Start a Return
To start a return, please contact us first at:
hausmaleficarum@gmail.com
If your return is accepted, we will provide you with instructions on how and where to send your package.
Please do not send your order back without contacting us first.
Return Address
Authorized returns should be sent to:
Haus Maleficarum
Grażyny 10/2
02-548 Warszawa
Poland
Alternative Return Methods
In some cases, returns may also be possible through a parcel locker or drop-off point, such as InPost or ORLEN Paczka.
Please contact us before choosing this method. We will provide the correct return details, including the required phone number and email address.
Damages and Issues
We pack our fragile items with the utmost care, but damage during transit can occasionally happen.
Please inspect your order immediately upon reception. If the item arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible, preferably within 48 hours, at:
hausmaleficarum@gmail.com
To help us evaluate the issue and, where applicable, file a damage claim with the courier, please:
- do not throw away the shipping box or any internal protective materials;
- provide clear photos of the damaged item;
- provide clear photos of the outside of the shipping box;
- provide clear photos of the internal packaging.
Once we receive your message and photos, we will evaluate the issue and make it right where appropriate, for example by issuing a refund for the damaged goods.
Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
Because all our products are unique, one-of-a-kind pieces, direct exchanges for the exact same item are not possible.
If you wish to purchase a different item, the fastest way is to return the item you have for a refund and make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return.
If the item is returned in acceptable condition, we will approve the refund.
We will issue the refund without undue delay and no later than 14 days from the day we are informed of your decision to withdraw from the contract.
We may withhold the refund until we have received the returned item or until you have supplied evidence of having sent it back, whichever occurs first.
In the event of withdrawal, we will refund the price of the item and the standard delivery cost originally paid, except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.
The refund will be made using the same payment method used for the original transaction, unless otherwise agreed.
Please remember that it may take some time for your bank, card issuer, PayPal, or payment provider to process and post the refund.